UNICEF’ Australia's telephone fundraising is no longer about persuading people to give to UNICEF. The team at Mondial inspire our supporters to make a difference
to the world through giving to our cause and feeling great about it.
Mondial’s approach is refreshing. We see our telephone programs improving year on year with exceptional donor retention.”
Direct Marketing Manager, Loyalty
UNICEF New Zealand has worked with Mondial since 2005. Over these years Mondial has grown into a large call centre but the quality of the management of our campaigns has always remained high.
Over the years the results have just kept on improving and we are consistently pleased with our results.
They work with us to get the best results they can and always give good feedback about campaigns as they progress. In the rare event of their being any issues they have always sorted these out very quickly.
The team at Mondial are always helpful and professional and the team at UNICEF NZ enjoy working with them.
"Passionate" "An excellent call"
"Professional" "It was an amazing call to receive."
I always judge our fundraising partners by what our supporters say, and with Mondial the feedback is overwhelmingly positive.
Forest & Bird has been working with Mondial for over a decade and, above all else, the reason for this is the trust we have in the quality of their service. I know our donors (and our data) are in safe hands and I really appreciate the feedback and suggestions we receive as a campaign progresses. Things don't always work out as we anticipate and I value the expertise and insight that Mondial share with us to help us tweak and improve our telefundraising activities.
In training sessions, the fundraisers come prepared and are already well-informed, some of them even put us to shame with their knowledge and their passion for the work Forest & Bird does.
On the very few occasions that there have been issues Mondial has acted swiftly to resolve problems and always in the best interests of our supporters. It genuinely is great to work with the team.
Group Manager Fundraising & Membership
We've worked with Mondial since 2015, starting with digital lead conversion. Since then they have taken on our ongoing reactivation and upgrade campaigns, along with ad-hoc campaigns as they’ve come up.
They are an important part of our regular giving strategy. We value their expertise, professionalism, transparency and continuous focus on delivering the best outcomes for Plan International Australia.
They are a pleasure to work with, and we look forward to many more years of successful campaigns with them.
Regular Giving Manager
New Zealand Red Cross has been working with Mondial across a range of campaigns for several years.
Mondial's results continually exceed expectations and are providing sound return on investment. Their helpful and experienced team are always prepared to go the extra mile to ensure the success of our campaigns.
We are particularly impressed with their ability to articulate our call to action and their professional approach when talking to our donors.
Direct Marketing Manager